How do I place an order?
Please click here for a detailed breakdown as to how you register and and place an order.
I’m having trouble registering.
When you are registering you will be asked for an email address. If you are being told that the email address already exists it is likely you have already registered with us. Try logging in with your email address and click the ‘forgotten your password’ link to reset it. If you are still having trouble, please contact us on 0113 2459959 or email us firstname.lastname@example.org and one of the team will be happy to assist you.
Can I purchase for both a Primary school and Secondary school?
Of course. Once registered go to the my account page and click on account details and change/add schools
Here you should be able to add as many schools of you would like to your account.
If you are still having trouble, please feel free to contact us on 0113 2459959 or email@example.com and we will be happy to add the schools to your account for you.
How long will my order take to process?
Our policy is to turn around your order as quickly as possible. Ideally we process orders in 48/72 hours and despatch the nearest working day, or by Royal Mail 2nd class recorded delivery (depending on your chosen delivery method). This is subject to stock availability. If we need to source the item and embroider it with a logo, this may take longer. We will have your order dispatched within the time stated on your delivery method.
I need my order quickly?
We offer a courier express delivery. When you are in the delivery option just select the express delivery and we will priortise your order. Your delivery will go by a courier method which requires a signed for delivery. This option is a next day service from despatch. Please remember you can have the delivery sent to your work address or to a relative if you are not available at home.
Help! I’m not sure how to order? I need to talk directly with yourselves.
No problems, we understand that sometimes modern technology can be challenging. Just ring the office 0113 2459959 during office hours and one of our team will assist you. Or leave us an answer phone message and we’ll ring you back.
How do I return an order?
If you need to send an order back to us you simply need to fill out the enclosed returns form sent within your parcel. Place the addressed sticky label (postage to pay) on your packaging and we will process your return within a few days of receipt. We recommend sending it via recorded delivery to be sure it has arrived with us. Please view our Returns Policy for more information.
Can you hold my order if I order my uniform while on holiday or working away from home and deliver to me on my return?
Certainly we can hold and send a order at a later date. In the comments section just explain the details and one of our team will process the delivery to arrive when you are available.
I missed the delivery?
When the courier company or Royal Mail have been to deliver your parcel they will have left a calling card. This card will give you instructions of how to contact them to rearrange a delivery. Please ring the supplied number and they will assist you in delivering your order. Royal Mail may ask you to collect from the nearest sorting centre and again all information should be supplied. However if you are not sure please contact our office and one of our team will be happy to assist you.
May I suggest?
We love customer feedback and appreciate your comments or suggestions. You can either email us at firstname.lastname@example.org or ring the office on 0113 2459959.
Do you offer a Click & Collect service?
We offer a Click & Collect to school service to selected schools. For more information about Click & Collects please click here.
What is a pop-up shop?
The pop-up shops are a great way for you to purchase your uniform without going online or traveling long distances. We bring full stock of the senior uniform to your Academy for you to try on and purchase. We offer changing areas and friendly staff to assist you with any questions. We are able to take cash and card payments as well as contactless and apple/android pay.
When are your pop-up shops?
We have several pop-up shops for the Delta Academies Trust senior academies in the summer holidays, as well as some throughout the year. We add these to our website as soon as they have been organised. Click here to see our booked pop-up shops. Your academy should also make you aware of when these are.
My child attends a Delta Academies Trust school but I am unable to attend the pop-up shop at their school.
All of the Delta Academies Trust senior uniform is the same across all of the academies and many of them are a short drive from one another so you are welcome to attend any of the pop-up shops, not just ones at your own academy.
Please note we do not bring stock for the primary academies to the pop-up shops, with the exception of Serlby Park Academy.