Goods are shipped to the following conditions.
Please make sure you have the ability to sign for your delivery. All goods dispatched need a signed for delivery. Please note that from dispatch Royal Mail delivery can take up to 10 working days.
Please make sure you select the correct delivery option. Make sure you take into account the extended delivery time from Royal Mail when you select this option. Royal Mail can take up to 2 days to trace any item sent. This can delay your order. This is Royal mail standard delivery practice. By selecting Royal Mail delivery you are happy to accept their terms and conditions of delivery. Available on request.
We will endeavor to supply all orders within 14 days. However during busy periods we may need to extend our delivery date. Any information on this will be display on our website or we will email you with a delivery date.
Every effort will be made to deliver goods on time but no responsibility can be accepted for late or non-delivery.
All shortages, damages or non-delivery of goods must be notified to us by email firstname.lastname@example.org.
Our Courier Company do delivery from 7am to 5pm on weekdays and we cannot give a guarantee time.
There may be an additional cost for a Saturday morning delivery.
If you are not available at the time they call, you may find a card has been posted. It is up to you to respond and make arrangements for a suitable delivery time and date.
If you do not respond then any goods will be returned to us and you will be liable for any extra delivery costs.
From time to time we may source alternative delivery, especially during busy periods to guarantee delivery. This time maybe on an evening or weekends.
If a you have selected the click and collect service with the Academy we will email/text you (If you selected the text me option when you placed your order) when the goods are ready for collection. Please do not contact the Academy or attempt collection until we have informed you. If you have any queries please contact us directly. We will ask for the name of the student for the Click and Collect service this is only for the Academy to identify the individual this is printed onto the delivery label and order form this information is only processed once.
Updated 15th January 2021